COMERO LEASING AND FINANCIALS PRIVATE LIMITED (the Company) has built a customer-centric culture and strives to provide the best service experience to all customers. To ensure that customer complaints and grievances are addressed promptly and effectively, the Company has established this Grievance Redressal Mechanism in accordance with the guidelines issued by the Reserve Bank of India (RBI).

Stage 1: Customer Support

Customers who have any queries, concerns, or complaints regarding our loan services or operations can reach out to our Customer Support team via:

• Toll-Free Number: 1800-8890-625
• Email Support: info@xpressloan.in
• Response Time: We aim to resolve customer queries within 7 working days.

Stage 2: Grievance Redressal Officer (GRO)

If the complaint is not resolved within the stipulated time, or if the customer is not satisfied with the response received from Stage 1, they can escalate the matter directly to our Grievance Redressal Officer:

• Grievance Redressal Cell: Comero Leasing and Financials Private Limited
• Office Address: A-42/5, 2nd Floor, Vishwakarma Road, Block A, Industrial Area, Sector 62, Noida, Uttar Pradesh - 201309.
• Toll-Free Helpline: 1800-8890-625
• Email: grievance@xpressloan.in
• Resolution Time: All escalated complaints will be reviewed and resolved within 5 working days of receipt.

Stage 3: Escalate to RBI Ombudsman

If the complaint remains unresolved or unsatisfied after 30 days from the date of lodging, the customer has the right to appeal to the Reserve Bank of India (RBI) under the Integrated Ombudsman Scheme, 2021:

• Online Complaint Portal (CMS): https://cms.rbi.org.in
• Physical Address for Complaints: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017.